Privacy Policy
Beyond Words Collective CIC
Last updated: 9 July 2026
Privacy Policy
At Beyond Words Collective CIC, we believe trust is built through openness, respect and transparency. Protecting your personal information is important to us, and we are committed to handling it responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have about your personal information.
Who We Are
Beyond Words Collective CIC is a Community Interest Company dedicated to supporting individuals, families, carers, support teams and professionals through advocacy training, practical resources, community learning and Friendship Circles.
For the purposes of UK data protection law, Beyond Words Collective CIC is the Data Controller for the personal information we collect through this website.
If you have any questions about this policy or how your information is used, please contact us:
Email: info@beyondwordscollective.org
Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide
This may include:
- Name
- Email address
- Telephone number
- Organisation (if applicable)
- Whether you are a parent, family member, carer, professional or individual accessing support
- Information you choose to include in contact forms or emails
- Registration details for training programmes, events or Friendship Circles
- Feedback, survey responses and evaluation forms
- Accessibility requirements or reasonable adjustments you choose to tell us about
You should only provide information that is necessary for us to respond to your enquiry or provide our services.
Information collected automatically
When you visit our website we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Website usage statistics
This helps us understand how our website is being used and improve the experience for visitors.
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Manage registrations for advocacy training programmes
- Administer Friendship Circles and community events
- Provide resources you have requested
- Send joining instructions for online sessions
- Communicate important information about programmes you have registered for
- Respond to questions or support requests
- Improve our training, services and website
- Monitor attendance and evaluate our programmes
- Meet our legal obligations
- Send occasional updates about new training opportunities, resources or events where you have chosen to receive these communications.
We will never sell your personal information.
Our Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
Consent
Where you have chosen to receive newsletters, updates or marketing communications.
You may withdraw your consent at any time.
Contract
Where we need your information to administer a programme, event or service you have registered for.
Legitimate Interests
To respond to enquiries, improve our services, maintain records and operate Beyond Words Collective effectively, provided this does not override your rights and freedoms.
Legal Obligation
Where we are required to retain or disclose information to comply with legal or regulatory requirements.
Marketing Communications
If you choose to receive updates from Beyond Words Collective CIC, we may occasionally send information about:
- Advocacy training programmes
- Friendship Circles
- Resources and guides
- Workshops
- Events
- News about our work
You can unsubscribe at any time using the link provided in our emails or by contacting us.
Sharing Your Information
We only share information where necessary to operate our services.
This may include trusted service providers who help us deliver our work, including:
- Website hosting
- Email services
- Customer relationship management (CRM) software
- Online meeting platforms
- Event registration systems
These organisations process information on our behalf and are required to keep your information secure and confidential.
We will never sell your personal information to third parties.
How We Store Your Information
We take appropriate technical and organisational measures to protect your information.
Your information is stored securely and is only accessible to authorised individuals who need it to carry out their role.
Although no online system can guarantee complete security, we continually work to protect your information using appropriate safeguards.
How Long We Keep Your Information
We only keep personal information for as long as necessary.
Typical retention periods are:
- General enquiries – up to 12 months
- Training registrations – up to 3 years
- Programme attendance records – up to 3 years
- Feedback and evaluation forms – up to 3 years
- Financial records – as required by law
- Marketing subscriptions – until you unsubscribe
Where information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to help improve your experience.
Cookies may be used to:
- remember your preferences
- understand how visitors use our website
- improve website performance
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Further information is available in our Cookie Policy.
Third-Party Services
Our website and services may use trusted third-party providers including:
- HubSpot (contact forms and customer relationship management)
- Microsoft 365 (email and communication)
- SiteGround (website hosting)
- WordPress (website platform)
- Microsoft Teams (online training sessions and meetings)
These providers may process limited personal information on our behalf in accordance with their own privacy and security standards.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our services are primarily intended for adults, including parents, family members, carers, professionals and individuals accessing advocacy support.
We do not knowingly collect personal information directly from children through this website without appropriate consent.
Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of other organisations, and we encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services.
The latest version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Beyond Words Collective CIC
Email: info@beyondwordscollective.org
Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Website: https://ico.org.uk
Telephone: 0303 123 1113
Thank you for trusting Beyond Words Collective CIC.
We are committed to treating your information with the same care, dignity and respect that sits at the heart of everything we do.